Privacy Policy

Effective Date: January 17, 2025

At TinoBikeFix, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard it. By accessing or using our website, you agree to the practices outlined in this policy.

1. Information We Collect

When you visit TinoBikeFix, purchase products, or contact us, we collect different types of information to provide you with the best experience possible. The data we collect falls into two categories:

Personal Information

Personal information refers to any data that can be used to identify you. The personal data we collect includes:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Details: Credit card information, billing address, and payment method details.
  • Account Information: Username, password, order history, and saved preferences.
  • Device and Usage Information: IP address, browser type, operating system, and browsing behavior on our website.
Non-Personal Information

Non-personal information refers to data that does not personally identify you, but helps us understand how our website is being used:

  • Cookies: We use cookies to track browsing preferences and improve user experience.
  • Analytics: We use tools like Google Analytics to gather data on how visitors interact with our website, including pages visited, time spent on the site, and user demographics.
  • Location Information: We may gather information about your location based on your IP address to personalize your experience and deliver products efficiently.

2. How We Use Your Information

The information we collect is used to improve your experience on our website and enhance the services we provide. Specifically, we use your data for the following purposes:

  • Order Processing: To process, fulfill, and ship your orders. This includes verifying your payment details, handling returns or exchanges, and providing you with order status updates.
  • Customer Support: To provide support, respond to inquiries, and resolve issues related to your account or purchases.
  • Marketing and Communication: With your consent, we send promotional emails, newsletters, and special offers. You can opt-out of marketing emails at any time.
  • Website Functionality: To personalize your experience, remember your preferences, and improve website performance.
  • Security and Fraud Prevention: To protect our website and users from fraudulent activities and ensure the security of your personal data.
  • Legal Compliance: To comply with legal requirements or requests from law enforcement.

3. Data Protection and Security

We take data security very seriously. We implement several measures to protect your personal information, including:

  • Encryption: We use Secure Socket Layer (SSL) encryption technology to protect your payment information during transmission.
  • Access Control: Only authorized personnel have access to your personal data. We restrict access to information on a need-to-know basis.
  • Third-Party Security: We use trusted third-party service providers to process payments and deliver products. These providers are obligated to maintain the confidentiality and security of your data.

While we take all reasonable precautions to safeguard your personal information, please be aware that no method of electronic transmission or storage is 100% secure.

4. Sharing Your Information

We value your privacy and will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

  • Service Providers: We share data with trusted third-party companies that help us process orders, deliver products, and offer customer support (e.g., payment processors, shipping companies).
  • Legal Obligations: We may disclose your information when required by law, such as in response to a legal request or subpoena.
  • Business Transactions: In the event of a merger, acquisition, or sale of company assets, your data may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience and provide personalized content. Cookies are small data files that are stored on your device when you visit our site. You can choose to disable cookies through your browser settings, but doing so may affect some website features.

We also use web beacons and tracking pixels to gather anonymous data on how visitors interact with our website, such as pages viewed and links clicked. This helps us improve website functionality and tailor content to user preferences.

6. Your Rights and Choices

As a user, you have several rights concerning your personal data:

  • Access: You can request a copy of the data we hold about you.
  • Correction: You may correct or update any personal information that is inaccurate.
  • Deletion: You can request the deletion of your personal data, subject to certain conditions and legal obligations.
  • Opt-Out: You may opt out of receiving marketing communications by clicking the “unsubscribe” link in any of our emails or by contacting us directly.
  • Data Portability: You may request to transfer your personal data to another provider in a machine-readable format.

To exercise any of these rights, please contact us at info@tinobikefix.net.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the Effective Date will be updated accordingly. By continuing to use our website after changes are made, you consent to the updated Privacy Policy.

Contact Us

If you have any questions or concerns regarding our Privacy Policy or Refund and Returns Policy, please reach out to us: