Sales Policy

Effective Date: January 17, 2025

Welcome to TinoBikeFix! We are dedicated to providing our customers with high-quality products and an excellent shopping experience. By placing an order with us, you agree to the following Sales Policy. Please take the time to read it carefully.

1. Product Availability

We strive to keep our product catalog up-to-date. However, due to high demand or stock limitations, some items may become temporarily out of stock. If a product you’ve ordered is unavailable, we will notify you by email and provide you with the following options:

  • Wait for restocking.
  • Choose an alternative product.
  • Cancel the order and receive a full refund.

2. Pricing and Payment

  • Pricing: All product prices listed on TinoBikeFix are in USD and are subject to change without notice. The final price, including taxes and shipping, will be confirmed at checkout.
  • Payment Methods: We accept several forms of payment:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment options
  • Payment Security: We use secure payment gateways, and all transactions are encrypted to protect your financial information. We do not store your credit card details on our servers.

3. Order Confirmation

After placing an order, you will receive an order confirmation email that includes details such as:

  • Product(s) ordered
  • Total cost (including taxes and shipping)
  • Estimated delivery date

Please note that this email is just an acknowledgment of your order. It does not guarantee that the order will be processed or shipped. Your order will be processed once the payment has been successfully verified.

4. Shipping and Delivery

  • Processing Time: We aim to process all orders within 1-2 business days of receipt.
  • Shipping Options: We offer multiple shipping methods, including standard, expedited, and express shipping. Shipping costs will be calculated based on your delivery address and the method chosen at checkout.
  • Delivery Times: Delivery times depend on the shipping method selected and your location. You will receive a shipping confirmation email with tracking details once your order has been shipped.

5. Order Cancellation

If you need to cancel your order, please contact us immediately via email at info@tinobikefix.net. Cancellations can only be processed if your order has not yet been shipped. If your order has already shipped, you will need to follow our Refund and Returns Policy.

6. Sales Tax

Sales tax will be applied to orders based on the shipping address. The applicable tax rate will be displayed during the checkout process.

7. Promotional Offers

Occasionally, we may offer promotions or discounts. Each promotion will have specific terms and conditions, which will be clearly outlined on the promotion page. TinoBikeFix reserves the right to modify or cancel any promotion at any time.

8. Returns and Exchanges

Please refer to our Refund and Returns Policy for information about returns, exchanges, and refund processes. We accept returns within 30 days of receipt, provided that the items are unused and in original packaging.

9. Customer Service

Our customer service team is available to assist you with any questions or concerns. You can reach us through:

Contact Us

If you have any questions or concerns regarding our Privacy Policy or Refund and Returns Policy, please reach out to us: